Refund, Cancellation & Return Policy

Effective Date: June 30, 2026

Thank you for choosing W9JAM.com. I appreciate the opportunity to help with your computer, networking, amateur radio, and technical support needs.

Because W9JAM.com offers remote technical support services, digital products, and occasionally physical products, this policy explains how refunds, cancellations, and returns are handled.

Remote Support Services

Most services offered through W9JAM.com are remote technical support services. These services are scheduled based on availability and the estimated time required to complete the work.

Before Your Appointment

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice whenever possible.

If an appointment is canceled more than 24 hours before the scheduled start time, and no work has begun, you are eligible for a full refund.

Late Cancellations & No-Shows

Appointments canceled with less than 24 hours’ notice, or appointments where the customer does not attend without prior notice, may be subject to a $25 cancellation fee.

This fee helps offset the reserved appointment time that could have been made available to another customer.

I understand that emergencies happen. Illness, family emergencies, severe weather, and other unexpected situations affect all of us from time to time. If something beyond your control comes up, please let me know as soon as possible. I may waive the cancellation fee in those circumstances because I’d rather build a long-term relationship than make a quick $25.

After Work Has Begun

Once troubleshooting, programming, configuration, research, consulting, or any other support work has started, the service is considered to have been rendered.

Because technical support is time-based and cannot be returned, refunds are generally not available once work has begun or the service has been completed.

Please understand that not every technical issue has an immediate solution. Some problems require additional troubleshooting, replacement hardware, software updates, manufacturer assistance, or are caused by circumstances outside of my control. An unresolved issue does not automatically qualify for a refund.

If you are unhappy with the service you received, please contact me. I will make every reasonable effort to understand the issue and work toward a fair resolution.

Appointment Scheduling & Rescheduling

Your appointment time is reserved specifically for you, and I make every effort to be available at the scheduled time.

I understand that life happens. Illness, family emergencies, work obligations, severe weather, and unexpected situations can affect anyone’s schedule. If you need to reschedule, simply let me know as soon as possible, and I’ll do my best to find another appointment that works for both of us.

On rare occasions, I may also need to reschedule an appointment due to illness, family emergencies, severe weather, power outages, internet outages, or other unforeseen circumstances. If that happens, I’ll contact you as soon as possible, apologize for the inconvenience, and work with you to schedule the earliest available appointment that fits your schedule.

If I’m running behind because a previous support session unexpectedly requires additional time, I’ll do my best to let you know as soon as possible rather than leave you wondering where I am.

My goal is simple:

To treat your time with the same respect I ask you to show mine.

Customer Satisfaction Commitment

Technology has a funny way of keeping us humble. Sometimes the problem is a simple setting. Sometimes it’s a failed piece of hardware. And every once in a while… I’m convinced the raccoon that hates technology got into the wiring again.

No matter what the cause turns out to be, my goal is to provide honest, professional support, clear communication, and practical solutions every step of the way.

While I can’t guarantee that every issue can be resolved, I can promise that I’ll give your problem my full attention, explain what I find in plain English, and recommend the most reasonable path forward.

If something doesn’t go as expected, I encourage you to contact me before assuming the worst. Most problems can be resolved with a conversation, and I’ll always make every reasonable effort to make things right whenever possible.

At W9JAM.com, I believe technical support should feel like you’re working with a knowledgeable friend who genuinely wants to help, not someone reading from a script or rushing you off the phone.

Thank you for trusting me with your technology. Whether we’re fixing a computer, programming a radio, troubleshooting a network, or chasing down whatever mischief that technology-hating raccoon caused this time, I truly appreciate the opportunity to help.

Digital Products

Digital downloads, electronic documents, software, and other downloadable products are generally non-refundable once they have been delivered or accessed, unless otherwise required by applicable law.

Physical Products

If W9JAM.com offers physical products, they may be returned within 30 days of delivery, provided they meet the following requirements:

The item must be unused and in its original condition.
All original packaging, manuals, accessories, and components must be included.
Proof of purchase is required.

Returned items may be inspected before a refund is approved.

Items that are damaged, altered, missing parts (unless due to my error), or are not the original item shipped may receive a partial refund or have the return denied.

To help protect both you and W9JAM.com, returned packages may be documented, including video recording of the package being opened.

Refund Processing

Once an approved refund has been authorized, refunds will be issued to the original payment method.

Please allow approximately 7 business days for processing. Your bank or credit card company may require additional time before the refund appears on your account.

Late or Missing Refunds

If you have not received your refund:

Check your bank or credit card account.
Contact your credit card company, as processing times may vary.
Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact me and I’ll be happy to help.

Sale Items

Unless otherwise required by law, discounted or sale-priced items are not eligible for refunds.

Return Shipping

Customers are responsible for return shipping costs unless the return is the result of my error or a defective product.

For higher-value returns, I recommend using a traceable shipping service and purchasing shipping insurance. W9JAM.com cannot guarantee receipt of returned packages lost during shipping.

Questions

If you have any questions about this policy, your order, or a support session, please don’t hesitate to reach out.

Email: support@w9jam.com

Thank you for choosing W9JAM.com. I genuinely appreciate your trust and the opportunity to help. Whether your problem turns out to be a simple setting, a stubborn piece of hardware, or the technology-hating raccoon causing chaos behind the scenes, I’ll do my best to get you back up and running.