Terms of Service

Last Updated: September 19th, 2026
Effective Domains: w9jam.com | coffeecoaxcomputers.com

These Terms of Service (“Terms”) govern your use of the websites, weekly livestreams (“Coffee, Coax & Computers”), group training sessions (via Zoom or other platforms), software downloads, and individual technical support or consulting services provided by me, operating as W9JAM (collectively, the “Services”).

By accessing w9jam.com, coffeecoaxcomputers.com, attending group sessions, downloading software, or scheduling/purchasing an individual service, you agree to these Terms.

1. Scope of Services

I provide educational content, technical support, software utilities, and consulting, which may include:

Information & Media: The “Coffee, Coax & Computers” weekly livestream, technical articles, and instructional resources.

Computer, Mobile & Network Support: Windows, macOS, Linux, iOS (iPhone/iPad), and Android troubleshooting, operating system updates, app/software installation, driver configuration, remote support, and network/Wi-Fi assistance.

Amateur Radio & Digital Voice: Radio programming, codeplug configuration, DMR, NXDN, APRS, and MMDVM / WPSD hotspot setup and troubleshooting.

Training: One-on-one custom sessions and online group training courses (e.g., via Zoom).

The exact deliverables depend on the specific session, appointment, or content tier purchased.

2. Live Streams & Group Training (Zoom)

Livestreams & Public Content: Information shared during the “Coffee, Coax & Computers” livestream or on my websites is for general educational purposes.

Group Sessions: When participating in a group training session via Zoom or another platform, you agree to treat me and other participants respectfully. Disruptive, abusive, or unauthorized promotional behavior will result in removal without a refund.

Recordings: Livestreams and select group sessions may be recorded, broadcast, or archived. Do not share sensitive personal information during live streams or group sessions.

3. One-on-One Remote Support

Remote Access: Certain support sessions require temporary remote control or screen sharing of your computer, smartphone, or tablet. Access is used strictly for the requested support. You may terminate the remote connection at any time.

Customer Availability: You must remain at your device during remote support sessions unless we agree otherwise.

Practical Limitations: Some technical issues cannot be resolved remotely (e.g., physical hardware failures, damaged screens/batteries, severe OS corruption, locked/bricked devices, or localized ISP outages). If remote repair is not feasible, I will explain my findings and suggest appropriate next steps.

4. Customer Responsibilities & Data Backups

Information Accuracy: You are responsible for providing accurate details regarding equipment, accounts, symptoms, operating systems, and software involved.

Authorization: You confirm that you have the legal right and authority to request support on any computer, mobile device, network, account, or radio equipment you submit for service.

Data Backups (Crucial): You are solely responsible for maintaining complete backups (e.g., iCloud, Google Drive, Time Machine, or local backups) of all critical files and data prior to any support session. While I exercise reasonable care, technical troubleshooting carries inherent risks. I am not responsible for lost or corrupted data unless data recovery was explicitly contracted as the service.

Privacy Precautions: Please close any sensitive personal files, confidential browser tabs, private messages, or financial applications before initiating a remote support session.

5. Time Limits, Billing & Appointments

Included Time: Your booking includes the exact duration selected during checkout.

Extended Support: If your issue requires additional time, I will notify you before your booked time expires. Additional support time will only be billed with your explicit approval.

Payments: Services must be paid for at the time of booking or as specified during checkout.

Cancellations & Refunds: Appointment rescheduling, cancellations, and refunds are governed by my separate Cancellation & Refund Policy, incorporated herein by reference.

6. No Guarantee of Repair

Payment covers my professional time, diagnostic expertise, troubleshooting, configuration effort, and consultation. While I make every reasonable effort to resolve your issue, I cannot guarantee that every problem can be fixed. Some issues require hardware replacement, manufacturer repair (Apple, Google, PC OEMs, etc.), internet provider action, or localized on-site service. An unresolved issue does not constitute a failure to render services.

7. Amateur Radio & Regulatory Compliance

While I assist with programming and configuring amateur radio equipment, hotspots (MMDVM/WPSD), mobile companion apps, and digital networks:

Your License, Your Responsibility: You are solely responsible for operating all radio equipment legally and in accordance with your license class, local FCC regulations (or national authorities), frequency allocations, repeater rules, and network guidelines.

No Transmit Authorization: Programming assistance or codeplug creation by me does not grant authorization to transmit on any frequency or network for which you are not licensed or permitted.

8. Third-Party Software, Licensing & Passwords

Software & App Licensing: You must maintain legal licenses for all operating systems, mobile apps, and software installed on your equipment. I will not knowingly install pirated, cracked, or unauthorized software.

Third-Party Services: Support may involve software, apps, firmware, or cloud services created by third parties (e.g., Microsoft, Apple, Google, WPSD, radio software developers, Zoom). I do not control these third parties and am not responsible for future changes, OS breaking updates, app store removals, or service outages caused by them.

Passwords & Passcodes: Whenever possible, you should enter your own passcodes, Apple IDs, Google account credentials, or passwords rather than providing them directly. I will never request or retain your private passcodes or account passwords after a session ends.

9. Cybersecurity & Device Security

While I may assist with basic security cleanup, device updates, or configuration, no computer or mobile device can be rendered 100% immune to security threats. I do not guarantee immunity from future malware, mobile threats, security vulnerabilities, phishing attempts, account compromises, or data breaches after a support session ends.

10. Limitation of Liability

To the maximum extent permitted by applicable law, I (operating as W9JAM) shall not be liable for any indirect, incidental, consequential, or special damages—including lost data, lost revenues, hardware failure, or service interruptions—arising out of your use of my websites, livestreams, training sessions, software, or support services.

11. Prohibited Uses & Excluded Entities

Services, software downloads, livestreams, and support sessions may not be used to assist with illegal activities, unauthorized access to systems or accounts, circumvention of security controls (including unauthorized activation locking or passcode bypasses), piracy, online harassment, or unauthorized radio transmissions. I reserve the right to refuse or immediately terminate service without refund if a request is illegal, abusive, or unsafe.

Furthermore, no license, website access, form submission right, or service authorization is granted, offered, or extended to any of the following corporate entities:

  • BridgeCom Systems, LLC;
  • BridgeCom Systems, INC.
  • Bridge Embedded Systems, INC.
  • BridgeIP, LLC

or to any of their past, present, or future owners, officers, directors, employees, contractors, affiliates, subsidiaries, parent entities, successors, assigns, agents, representatives, or any person or entity acting on their behalf, at their direction, or for their benefit (collectively, “Excluded Entities”).

Named Individual Exceptions

Notwithstanding the foregoing, the following individuals are expressly excluded from the definition of “Excluded Entities” and may receive and exercise the rights otherwise available to eligible end users under these Terms strictly in their individual, personal capacities:

  • Duane Reese, Amateur Radio Callsign N6DMR
  • Chuck Kraly, Amateur Radio Callsign K0XM
  • Sebastian Franitza, Amateur Radio Callsign KB0TTL
  • Anders Swanson, Amateur Radio Callsign KC9SKV
  • Dana West, Amateur Radio Callsign KC0MYP

This exception applies only to the named individuals in their personal or otherwise independently authorized capacities. It does not authorize use, access, installation, copying, distribution, support, service, form submissions, or other activity involving the software or Services by, on behalf of, at the direction of, or for the benefit of any Excluded Entity.

Specific Prohibitions for Excluded Entities

Excluded Entities are strictly prohibited from taking any of the following actions, directly or indirectly, via w9jam.com or coffeecoaxcomputers.com:

(a) downloading, installing, executing, accessing, or using any software or digital files;

(b) copying, reproducing, hosting, or redistributing the software or site content;

(c) bundling my software, files, or codeplugs with any hardware, radios, accessories, firmware, documentation, downloads, support packages, or services;

(d) hosting or distributing my software on any website, server, repository, or support portal;

(e) interacting with or submitting data through any contact, registration, ticketing, or download forms.

ANY ACCESS, DOWNLOAD, INSTALLATION, COPYING, DISTRIBUTION, FORM SUBMISSION, OR USE OF MY SERVICES OR SOFTWARE BY OR ON BEHALF OF AN EXCLUDED ENTITY IS WITHOUT LICENSE OR AUTHORIZATION FROM W9JAM. SUCH CONDUCT WILL CONSTITUTE A MATERIAL BREACH OF THESE TERMS AND MAY CONSTITUTE COPYRIGHT INFRINGEMENT OR OTHER UNLAWFUL CONDUCT.

12. Privacy & Updates

Privacy: Personal information collected during scheduling or service delivery is managed according to my Privacy Policy, available on w9jam.com

Changes to Terms: I may update these Terms periodically to reflect changes in my services, technology, or legal requirements. The latest version and effective date will always be posted on my websites.

13. Contact Information

If you have questions regarding these Terms of Service or need assistance, please contact me through the forms provided on w9jam.com