Privacy Policy

Effective Date: May 14, 2026

Welcome to W9JAM.com.
This website is operated by Jeremiah “W9JAM” Mulford.

Here’s the simple version before the legal wall of text humans apparently require for everything now:

  • Your data is your data.
  • I do not sell your information.
  • I do not trade your information.
  • I do not hand your phone number or email address to marketing companies.
  • If you ask me to delete your information, I will make a reasonable effort to permanently remove it from my systems unless I am legally required to retain something for business, tax, fraud prevention, or regulatory reasons.

I built this site to help people with computers, ham radio, DMR, and related technology. Not to become one of those creepy data-harvesting companies that somehow knows your favorite sandwich before your own family does.

Information I Collect

Depending on how you interact with the site, I may collect:

  • Name
  • Email address
  • Phone number
  • Shipping/billing information (if purchases are offered)
  • Messages sent through contact forms
  • Technical information such as browser type, IP address, and device information
  • Information related to support requests or training sessions

If you contact me for support, I may also temporarily access technical information you voluntarily provide in order to troubleshoot an issue.

How I Use Your Information

Your information may be used to:

  • Respond to support requests
  • Provide training or technical assistance
  • Send requested updates or appointment reminders
  • Process purchases or memberships
  • Improve website functionality and user experience
  • Send SMS or email communications you explicitly opted into

Your information is used only for legitimate business and support purposes related to W9JAM.com services.

SMS Messaging Policy

If you opt into SMS messaging from W9JAM.com:

  • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to unsubscribe
  • Reply HELP for assistance

Your mobile phone number and SMS opt-in information will never be sold, rented, shared, or disclosed to third parties for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Data Sharing

I do not sell your personal information.

I do not share your information with advertisers, data brokers, or third-party marketing companies.

Information may only be shared when necessary with trusted service providers that help operate the website or provide services, such as:

  • Payment processors
  • Website hosting providers
  • Email or SMS delivery providers
  • Shipping providers

Those providers are only given the minimum information necessary to perform their services.

I may also disclose information if legally required to comply with applicable laws, court orders, or lawful government requests.

Data Retention & Deletion Requests

I believe people should have control over their own information.

If you want your personal information deleted, contact me and request removal. I will make a reasonable effort to permanently delete your information from active systems and records within a reasonable timeframe unless retention is required by law or necessary for legitimate business, accounting, security, or fraud prevention purposes.

Examples of records that may need to be retained temporarily include:

  • Tax records
  • Fraud prevention records
  • Transaction history required for accounting compliance
  • Legal dispute documentation

To request deletion, contact:

Email: [email protected]

Please include:

  • Your name
  • Your email address or phone number used with the site
  • A clear request for deletion

Cookies & Analytics

This site may use cookies or analytics tools to understand website traffic and improve functionality.

These tools help determine things like:

  • Which pages people visit
  • How the site performs
  • Whether something broke because WordPress decided today was a good day for chaos

You may disable cookies through your browser settings.

Security

I make reasonable efforts to protect your information using standard security practices.

However, no internet transmission or storage system is 100% secure. The internet is basically held together with caffeine, expired documentation, and old server hardware that refuses to die.

Please avoid sending sensitive personal information through unsecured email whenever possible.

Third-Party Links

This website may contain links to third-party websites including:

  • YouTube
  • Facebook
  • Instagram
  • X/Twitter
  • Amateur radio resources
  • Vendor or manufacturer websites

I am not responsible for the privacy practices or content of third-party websites.

Children’s Privacy

This website is not directed toward children under 13, and I do not knowingly collect personal information from children.

Changes to This Policy

I may update this Privacy Policy occasionally to reflect changes in services, legal requirements, or technology.

Updated versions will be posted on this page with a revised effective date.

Contact Information

For privacy-related questions or requests:

Jeremiah Mulford – W9JAM
https://w9jam.com
Email: [email protected]